1. DEFINITIONS

1.1. "Agency" represents Supreme Au Pairs. The agency is a type of an introduction agency which means the host family pays a fee for introduction.

1.2. "Clients" represents a parent or third party representing the parent.

1.3. "Candidates" represents an individual introduced to the Client by the Agency (au pair, mother’s help, au pair tutor, nanny).


2. REGISTRATION

2.1. With submitting the Registration Form, the Client or Candidate confirms they agree with the Terms and Conditions.


3. CONFIDENTIALITY

3.1. The Agency is registered with the Information Commissioner's Office and thus complies with the Data Protection Act 1998. Therefore, the information that the Client or Candidate provide us is secure and will not be shared with anyone who is not directly involved with the process.


4. CLIENT'S RESPONSIBILITIES

4.1. The Client acknowledges that the Agency does not employ the Candidate because it has an introductory role between Clients and Candidates only.

4.2. The Client confirms that they are aware of the type of child care, their descriptions and duties either by reading the information on the website or information sent to the Client by the director of the Agency and will follow them.

4.3. The Client confirms that they have provided only true and honest information to the Agency and if any of your circumstances or requirements change, they notify the Agency.

4.4. The Agency introduces the best matched Candidates but the Client will have the final decision about who to choose.

4.5. The Client and the Candidate will agree on the Candidate’s responsibilities which will be described in a Contract.

4.6. The Client will give a fair weekly payment to the Candidate which will be discussed before the placement starts.

4.7. The Client is responsible for the employment contract between the Client and Candidate or Invitation Letter which will be provided before the job offer will be made.

4.8. The client is responsible for the Candidate’s Tax and National Insurance Contributions.

4.9. It is crucial that the Client informs about the Candidate if they have been introduced to them by other parties. The Agency will immediately end the engagement to this candidate. However, if the Client doesn’t mention this to the Agency, the Client will be still eligible for full payment.

4.10. The client agrees not to introduce in any way the Candidates details to any other party, parents or agencies.

4.11. The Client has to give 1 month of notice to the Candidate if they would like to terminate the placement.

4.12. The Client’s responsibility it is to have insurance cover for Employers and Public Liability insurance for domestic workers.


5. CANDIDATE'S RESPONSIBILITIES

5.1. The Candidate acknowledges that the Agency does not employ the Candidate because it has an introductory role between Clients and Candidates only.

5.2. The Candidate confirms that they have read all the information about the type of child care, their descriptions and duties and that they are eligible to work in the UK.

5.3. The Candidate confirms that they have provided only true and honest information to the Agency and if any of your circumstances or requirements change, you notify the Agency.

5.4. The Candidate agrees to not travel to your Client before confirmation from the Agency is sent to you. If the Client offers the placement directly to you without the Agency's knowledge, you must notify the Agency immediately.

5.5. After the Candidate receives information regarding the Client (au pair or nanny role) and has an interview with them, the Candidate will only take the final offer from the Agency if they accept that the position is right for them.

5.6. The Candidate confirms that they will be able to cover costs for their travel, visas if needed, language courses, telephone calls and money in case of emergency.

5.7. The candidate confirms that they have a clean criminal record and that they will be able to obtain all information required by the Agency.

5.8. The candidate accepts that they will help and act according to the contract from the Client. This will be an agreement between the Candidate and the Client regarding the duties, hours, conditions and a weekly payment. The au pair Candidate will be treated as a part of the family and they will not be a worker or employee.

5.9. The Candidate agrees to carry out their role as required to a high standard and treat the Client with respect. The candidate also accepts and follows all rules set by the host family, for example, not smoking, not having visitors or similar and never disclose personal information of the Client to a third party. The candidate must stay with the Client until the end of the placement or until a time agreed.

5.10. The Candidate agrees that they will discuss with the Client about any form of discipline, and never hit children, shout at them or leave them on their own.

5.11. The Candidate accepts that in case of problems, they will seek a resolution with the Client. If that cannot be reached, you can give 1 month notice for termination. If a case of serious misconduct occurs, the placement will terminate immediately. The candidate must also inform the Agency before leaving the Client.

5.12. The Candidate confirms that that information gained from the Agency is strictly confidential and they not publish or share it.


6. FEES

6.1. There is no registration fee.

6.2. The prices of the different type of placements are following:

 

TYPE LENGTH HOURS/WEEK FEE
Nanny Permanent or 1 year contract Up to 60 hours/week 3 x weekly gross payment
       
Temporary Nanny 0-3 months 30+ £30 first day £15 per day thereafter
       
Summer / short term Au Pair or Au Pair Plus 1 month <25 or <35 £120
2-3 months £200
       
Au Pair 3-6 months <25 £270
6-12 months £399
       
Au Pair Plus 3-6 months >35 £270
6-12 months £399
       
Mother's Help 1 months >35-50 £200
1-3 months £270
3-6 months £460
6-12 monts £560
       
Elderly Companion 6-12 months >25 or >35 £599
       
Au Pair Couple 6-12 months >25 or >35 £699
       

 

6.3. The Client must pay the full fee for introduction only when they are happy with the Candidate's introduction and before the Candidate’s arrival. The invoice will be sent via email.

6.4. If the Client and the Candidate agree to extend the placement, then the difference in fee has to be paid.


7. REPLACEMENT

7.1. During the first month of the start of the placement the Client can still ask for a free replacement if they send an acceptable reason for this via email.


8. REFUND OF FEES

8.1. If the Client does not want to accept the replacement Candidate, the Client will be refunded as follows: 0-2 weeks: 75%, 2-4 weeks: 50%, 4-8 weeks: 25%


9. LIABILITY

9.1. If there was a serious misconduct to a Candidate or Client, they can terminate the placement immediately.


10. LAW

10.1. These terms and conditions are subject to the laws of England and Wales.

10.2. The agency has a right to update these terms and conditions.